Eventis Global

Endless Echos

Return & Refund Policy

Return & Refund Policy

1. Eligibility for Refunds

Refunds are available only under the following circumstances:

  • Event Cancellation: If an event is canceled, customers are eligible for a full refund of the ticket price.
  • Event Postponement:
    • If an event is postponed, tickets will remain valid for the rescheduled date.
    • Customers unable to attend the rescheduled date may request a refund, subject to conditions outlined in Section 3.
  • Change of Venue: If an event venue is changed, tickets will remain valid for the new location. Refunds will only be granted if the change prevents the customer from attending.

No Refunds for Personal Reasons:
Refunds will not be issued for personal issues, including but not limited to:

  • Illness.
  • Conflicts with personal schedules.
  • Loss of interest in the event.
  • Any other user-based problems.

 

2. Important Considerations

  • Tickets purchased during promotional offers, discounts, or sales may have specific refund restrictions.
  • Refunds for such tickets will be subject to the terms specified during the purchase process.
  • Refunds or exchanges are generally only considered for significant disruptions to the event.

 

3. Refund Process

3.1 How to Request a Refund

To request a refund, customers must contact Eventis Global’s customer support team through one of the following channels:

Refund requests must include the ticket reference number and must be submitted within 24 hours after the event’s scheduled date.

3.2 Refund Method

  • Refunds will be processed to the original payment method used during ticket purchase.

3.3 Processing Time

  • Refunds will be processed within 10 business days of receiving the refund request, subject to administrative verification.

3.4 Administrative Fees

  • Refunds may be subject to administrative or processing fees, depending on the event and payment method.


4. Event Cancellation

In the event of cancellation, Eventis Global will make reasonable efforts to notify all ticket holders using the contact information provided during purchase.

  • If the event is canceled, refunds will be initiated automatically.
  • Customers must follow the refund process in Section 3 if additional actions are required.


5. Associated Costs for Physical Deliveries

For any physical tickets or merchandise returns:

  • Customers bear the cost of return shipping to Eventis Global’s facility.
  • Eventis Global will cover delivery charges for any replacement items sent back to customers.


6. Contact Information

If you have any questions or concerns regarding this Refund Policy or need assistance, please contact us: