Terms & Condition
1. Introduction
1.1. Welcome to Eventis Global (“we,” “us,” or “our”), an event management company registered and operating under the laws of the People’s Republic of Bangladesh.
1.2. These Terms and Conditions (“Terms”) constitute a legally binding agreement between Eventis Global and any person (“you,” “your,” or “User”) who accesses or uses our website and services.
1.3. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
2. Definitions
2.1. “Service” means the event management, planning, ticket sales, and related services operated by Eventis Global through our website, eventisglobal.com.
2.2. “User” means any individual or entity that accesses or uses the Service.
2.3. “Ticket” means any electronic or physical ticket purchased through our website.
2.4. “Event” means any concert, show, performance, or other occurrence organized or managed by Eventis Global.
2.5. “Event Organizer” refers to Eventis Global as the entity responsible for hosting or managing an Event.
3. Account Registration and Security
3.1. Account Creation Requirements:
- Provide a valid email address and phone number.
- Submit complete and accurate personal information.
- Create a secure password.
3.2. Account Security:
- Users are responsible for maintaining the confidentiality of their account details.
- Notify us immediately if you suspect unauthorized access.
- Each user is allowed one account unless explicitly authorized otherwise.
- We reserve the right to suspend accounts for suspicious activity.
4. Service Description
4.1. Platform Features:
- Event browsing and search.
- Ticket purchase and management.
- Digital and physical ticket delivery.
- Customer support.
4.2. Service Availability:
- We aim for 24/7 access but do not guarantee uninterrupted service.
- Scheduled maintenance and updates may occur with prior notice.
- We reserve the right to modify or discontinue any feature.
5. Ticket Purchase and Validity
5.1. Purchasing Process:
- Select an event and ticket type.
- Confirm seat selection (if applicable).
- Confirm pricing and complete payment.
- Receive ticket confirmation.
5.2. Ticket Validity:
- Tickets are valid only for the specified event, date, and time.
- Tickets are non-transferable unless explicitly stated.
- Tickets may be validated electronically or physically at the venue.
5.3. Pricing:
- Prices are listed in Bangladeshi Taka (BDT) and include VAT and service charges.
- Prices are subject to change, including dynamic pricing.
6. Payment Terms
6.1. Accepted Payment Methods:
- Credit/Debit cards.
- Mobile banking services (e.g., bKash, Nagad, Rocket).
- Net banking.
- Digital wallets.
6.2. Payment Security:
- Transactions are processed using secure encryption protocols.
- Fraud detection systems are in place.
6.3. Transaction Fees:
- Any applicable fees will be clearly displayed during the purchase process.
7. Refunds and Cancellations
7.1. Refund Policy:
- No refunds are provided for purchased tickets unless the event is canceled by Eventis Global.
- Refunds for canceled events will be processed within 15 business days.
7.2. Refund Process:
- Refunds will be issued to the original payment method.
- Administrative fees may apply.
8. User Responsibilities and Conduct
8.1. Prohibited Activities:
- Unauthorized ticket resale or transfer.
- Use of automated systems for ticket purchases.
- Providing false or inaccurate information.
- Interfering with the operation of the platform.
8.2. User Obligations:
- Maintain accurate account information.
- Comply with event rules and regulations.
- Present valid identification if required.
9. Privacy and Data Protection
Refer to our Privacy Policy for details on how we collect, use, and protect your data.
10. Intellectual Property Rights
10.1. All content on our website, including designs, logos, and software, is the intellectual property of Eventis Global.
10.2. Users are prohibited from reproducing, distributing, or reverse-engineering any part of the website without authorization.
11. Limitation of Liability
11.1. Our liability is limited to the purchase price of the ticket.
11.2. We are not responsible for event cancellations, venue conditions, or performer changes beyond our control.
12. Governing Law
12.1. These Terms are governed by the laws of the People’s Republic of Bangladesh.
12.2. Any disputes will be resolved under the jurisdiction of Bangladeshi courts.
13. Contact Information
Eventis Global
Email: info@eventisglobal.com
Website: eventisglobal.com